Frequently Asked Questions (FAQ)

Do you ship internationally?

Currently, aplusautoparts ships auto parts and products within the United States only.
We are always looking for ways to better serve our customers and may expand our shipping options to international destinations in the future.

aplusautoparts is a U.S.-based online auto parts store offering a wide range of high-quality automotive parts and products. We source our products from trusted and verified suppliers and focus on providing reliable products, competitive value, and a smooth, professional shopping experience for every customer.

You can contact the aplusautoparts customer support team by email at service@aplusti.com.
Our customer service team is available Monday through Friday, 9 AM – 5 PM (EST). We aim to respond to all customer inquiries within 24–48 business hours.

Yes. aplusautoparts accepts returns or exchanges for eligible items that are incorrect, defective, or damaged upon delivery.
Please contact our customer support team within 30 days of delivery. We will guide you through the return or exchange process according to our Return & Refund Policy. Please note that all return requests are subject to our verification and approval process.

If you receive an incorrect, damaged, or defective item from aplusautoparts, please contact our customer support team at service@aplusti.com and provide the following:
1. A clear photo of the item you received
2. Your order number
3. A brief description of the issue
Our team will review your request and, if eligible, arrange a replacement or refund according to our Return & Refund Policy.

Shipping times at Aplus Auto Parts may vary depending on the auto part, product availability, and delivery destination.
1. Standard Delivery: 3–7 business days within the USA
2. Extended Delivery: 7–14 business days for select items due to warehouse location or product type
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Yes. If you need to cancel or modify an order placed with aplusautoparts, please contact our customer support team within 12 hours of placing your order.
Once an order has been processed or shipped, we are unable to cancel or modify it. In such cases, please contact our support team for further assistance.

If your aplusautoparts order is marked as “Delivered” but you have not received the package, please follow these steps:
1. Confirm that the shipping address on your order is correct.
2. Check with household members, neighbors, or around your delivery location.
3. Allow 24–48 hours, as some courier services may mark packages as delivered before the actual delivery.
If your package is still missing after this time, please contact our support team at service@aplusti.com. We’ll review the situation and help you resolve the issue.

Yes. aplusautoparts is committed to offering authentic, high-quality auto parts sourced from authorized distributors and verified suppliers in the United States.
We carefully select our suppliers to help ensure that the products we offer meet applicable quality, authenticity, and U.S. industry standards.

Once your aplusautoparts order has been shipped, you will receive an email containing your tracking number and tracking link.
Simply click the tracking link to view the latest available updates on your shipment and monitor its delivery progress.

At aplusautoparts, we do our best to ensure that orders are delivered within the estimated timeframe. However, occasional delays may occur due to factors outside our control, such as carrier delays, weather conditions, holidays, or peak-season demand.
If your order is delayed, please contact our customer support team. We’ll be happy to review the shipment status and assist you as quickly as possible. We appreciate your patience and understanding.

At aplusautoparts, we take the privacy and security of your personal information seriously. Your information is protected in accordance with our Privacy Policy.
We use SSL encryption and industry-standard security measures to help protect your personal and payment information from unauthorized access, disclosure, or misuse.

At aplusautoparts, we take the privacy and security of your personal information seriously. Your information is protected under our Privacy Policy.
We use SSL encryption and industry-standard security measures to help safeguard your personal and payment information and protect it from unauthorized access.

At aplusautoparts, we focus on providing quality auto parts, professional service, and customer satisfaction.
We work with trusted and verified U.S. suppliers to offer reliable automotive products at competitive prices. From finding the right part to receiving your order, our goal is to provide a smooth shopping experience and dependable customer support you can count on.